Cancellation and Refund Policy
Delivery
Pinkeys is a digital service. Nothing is shipped. Access to a plan or to song credits starts as soon as the payment is confirmed.
Cancelling a subscription
You can cancel at any time from your account. Your plan stays active until the end of the period you have paid for and does not renew after that.
Refunds
- Failed transcriptions: if a song can't be transcribed, the credit is returned to your account automatically.
- Within 7 days: if you bought a plan or a song pack and have not used it for a full song, write to us within 7 days of the payment for a full refund.
- Charged by mistake: duplicate or mistaken charges are refunded in full.
- Used song credits and partly used subscription periods are otherwise not refundable.
How refunds are paid
Approved refunds go back to the original payment method within 5 to 7 working days.
How to ask
Write to our support email (being set up; it will be listed on the Contact page) with the email address on your account and the payment reference.